Dial-A-Nurse is committed to protecting the privacy, dignity, and personal information of every individual who contacts our service. We recognise that people often reach out during vulnerable moments, and we handle all information with the utmost care, respect, and professionalism.
How We Protect Your Information
- All information shared with our nurses — whether by phone, video call, text, or email — is treated as strictly confidential.
- We only collect information that is necessary to provide safe, effective, and person‑centred care.
- Your information is stored securely and accessed only by authorised staff involved in your care.
- We follow all relevant data protection laws and professional standards to ensure your information is kept safe.
When Information May Be Shared
- With your clear and informed consent
- Where there is a serious risk of harm
- Where disclosure is required by law or safeguarding obligations
If we do need to share information to keep you or others safe, we will always:
- Explain what information needs to be shared
- Explain why it needs to be shared
- Involve you in the process wherever possible
Your Rights
- Know what information we hold about you
- Request correction of inaccurate information
- Ask how your data is used and protected
- Withdraw consent where legally permitted
We are committed to:
- Creating a safe and trusting environment
- Using your information responsibly and transparently
- Upholding your dignity, privacy, and autonomy
- Ensuring all staff receive regular training in confidentiality, safeguarding, and data protection